Account Management (my.valice.com)

Domain Contact Management

The accuracy of your Domain Contact Information for each of your registered domains is very important. These contacts will receive information related to renewals, transfers and abuse issues. Navigate to the My Domains pageHover over your domain and click “Edit Contact Information”Here you will find the four key contacts listed: Registrant, Administrative, Technical and Billing […]

Managing Account Contacts

Account Administrators can add, remove and edit other Contacts and Sub-Accounts on their account. Contact: A Contact is someone who can receive email notifications related to your account as defined by you when you create them. Sub-Account: a Sub-Account is a Contact who can also login to your account and perform various functions based on the […]

Creating a Ticket

A support ticket enables you to request support or service from Valice. Click “Open Ticket” from the top navigation menu, or under the “Recent Support Tickets” blockSelect a department based on your issue or requestFill out the SubjectComplete the remaining fields and add attachments which may be helpful (1MB upload size limit), then click “Submit”

Modify Your Payment Method

Your default payment method is configured on your account. This can be set as either Check/Money Order or Credit Card. You also have the ability to override this at the order or invoice level. Single Invoice Change Navigate to “Billing” > “My Invoices”Select the invoice from the list (click on the Invoice number)While viewing the […]

Account Login

If you have an active Valice account, you can log into your my.valice.com account by visiting https://my.valice.com and clicking the “Login” link, or by using the “Account Login” link displayed in the top navigation menu. If you do not remember your password, simply click “Forgot Password?” and a secure password reset link will be emailed […]

Cancel a Service

For Account security, Valice requires that all cancellations be initiated from your my.valice.com account. Warning: Once a service is cancelled, you will no longer have access to related files, data or services. If the DNS management for your domain name is tied to your cancelled service, your entries may be lost. Click “Services” from the […]

Manage Credit Card

Keeping a valid payment method (credit card) on your my.valice.com account will ensure that renewal orders are processed before expiring and disrupting associated services. Important Notice: We recommend keeping a credit card on file and used to process your renewals to avoid any disruption of service. Navigate to “Billing” > “Manage Credit Card”Add or edit […]