Email

Adding or Adjusting Resources

Each service plan in your my.valice.com account that has configurable options or addons (disk space, support services, licenses, mailboxes, etc) can be adjusted as needed once the plan is active. Upgrades When you upgrade a service, the additional resources will be pro-rated based on your renewal cycle. Upon completion of your order, your resources will […]

Storing/Deleting Messages from Mail Server for POP3 Connections

By default, when you retrieve new messages from a POP3 email account (e.g. from Outlook), the messages are deleted from the  mail server and then saved on the computer that you are using. This makes them no longer accessible in your webmail interface. By changing the settings on the device connecting via POP3 (e.g. Outlook), […]

Prevent an Email Address From Going to Junk

If emails from a legitimate contact going into your Junk E-mail folder, follow the steps below to add the email as a Trusted Sender to bypass future spam checks. Navigate to your Junk E-mail folderFind a message from the sender and right click on it, then select Actions > Mark > Not Spam (this will […]

Reset Email Password (Basic or Business Email)

Important Note: Remember that a change to an email password will require you to update the password stored in your mail connection settings on any mobile devices or email clients that you use to send or receive email. Change Your Own Email Password in Webmail Click on “Settings”Click on My Settings > Account SettingsThe screen […]

Mark an Email Message as Spam and Block a Sender

If you receive an unwanted, spam email message in your inbox, you can mark this message as spam through your Basic or Business Email service webmail interface. You can also block the sender so that they can’t send you messages in the future. Mark a Message as Spam Navigate to your inboxSelect the message(s) that […]

Mailbox Size Exceeded

If you receive a notification about the size limit of the mailbox being exceeded, please proceed with one of the following options: Add more disk space to the email domainDelete unneeded or unwanted emails (make sure you go into the Trash to permanently delete them from the mail server) Increase the disk space for the […]

View Email Disk Space Usage

You can the level of disk space (email storage) you are consuming from your webmail interface. Reports are only available to Email Domain Administrators. Navigate to “Reports”Select “My Reports > Disk Usage” to view disk space usage by folder If you have received a notification that you are consuming too much disk space, you can […]

Configure Gmail as your Mail Client

You can use your Gmail account to Import/Pull/Pick up your emails from your Basic or Business email service. Using Gmail as your mail client to send and receive emails may be your preferred interface.  Pulling/Importing Emails To Gmail Account Open your Gmail account.At the top right, click the gear Settings.Select Settings.Select the Accounts and Import […]

Folder Auto-Clean Settings

By default, all items in “Deleted Items” and “Junk” folders are permanently deleted after 30 days. You can adjust these settings to reduce disk space usage. Navigate to “Account Settings”Select Filtering > Folder Auto-CleanTo adjust or override the defaults, choose “Override auto-clean settings for this account.”Once you have enabled the override, navigate to the “Rules” […]

Auto-Responder / Out Of Office / Auto Reply / Vacation Message

An Auto-Responder/Out Of Office/Auto-Reply allows you to set a message/email to automatically go out when you receive email. Most often this is used when people go on vacation. Navigate to “Settings” and expand “My Settings”Click on “Auto Responder” then select “Enable auto-responder”Click on the “Message” tab and enter a Subject, Start Date and End DateSelect […]